Please note: OUTLET items are not eligible for a refund. These items may only be exchanged or returned for store credit and must be sent back at your own cost in a postal bag.
We understand that sometimes a purchase may not be quite right. To request a return, please contact our Customer Service Team within 14 days of delivery via:
To be eligible for a return, items must meet the following conditions:
Faull’s Shoes reserves the right to decline any return that does not meet these conditions.
Return postage costs are the responsibility of the customer unless the item is deemed faulty. We recommend using Australia Post with tracking.
Please include your Order ID (found in your confirmation email) and send returns to:
Faull’s Shoe Online Office
20–22 Bridge Mall
Ballarat VIC 3350
Australia
Phone: 03 5331 2999
If your size isn’t quite right, we recommend placing a new order in the correct size as soon as possible to avoid missing out. Once received, you can then return the unwanted pair following the steps above.
Please note: we do not offer direct exchanges.
For all Afterpay purchases, please contact our Customer Service Team before returning so we can assist with the process.
Once your return is received, it will be assessed by our Returns Team. If approved, it will be passed to our Finance Team for processing.
Faull’s Shoes complies with the Australian Consumer Law. If your item is faulty, please contact us immediately via email or phone.
We may request photos and/or liaise with the supplier to assess the fault. If confirmed as faulty, we will offer a repair, replacement, or refund where appropriate.
We reserve the right to decline returns if:
If you have any questions, please contact us:
📧 shop@faulls.com.au
📞 03 5331 2999
