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FAQs

Shipping Information

All orders are shipped via Sendle (Courier) and Australia Post standard delivery, depending on location within Australia.

Orders can take up to a maximum of 7 days, but we always endeavour to deliver in the shortest time possible.

We currently ship to New Zealand only however watch this space…

All orders are shipped via Sendle (Courier) and Australia Post Standard Delivery.

Express postage is available at Check out for a $30.00 Fee

Please contact our Head Office to organise this service via email shop@faulls.com.au

Please note: Australia Post no longer guarantee next day delivery.

PAYMENT INFORMATION

Faull’s Shoes collects payments via PayPal, however you do not need a PayPal account. You can pay via PayPal using a Credit Card

Our website has several layers of security. We collect payment via PayPal and therefore do not hold any sensitive information on our site.

ORDERS AND RETURNS

Please place your order via our shopping cart.

You do not need an account to place an order. You may check out as a guest, however by creating an account we’ll remember your details to make your next shop easier.

You will need to contact us as soon as possible to cancel/change your order.

Please contact us at shop@faulls.com.au or Phone (03) 5331 2999.

You will receive email updates advising of completion of your order.

If your order is sent via Sendle (Courier) you will receive delivery status emails, however Australia Post do not offer this service.

You can contact our Head Office for your Tracking Detail at shop@faulls.com.au or Phone (03) 5331 2999

Please email shop@faulls.com.au

Or phone our Head Office on (03) 5331 2999

Please contact our Head Office via email shop@faulls.com.au or Phone (03) 5331 2999 to advise of your return.
You will then need to return the item to our Head Office:

Faull’s Shoes
20-22 Bridge Mall
Ballarat  Vic  3350

Once received we will assess your shoes and refund your Purchase Price.

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